MGX Warranty Policy — We Stand Behind Every Product

🛡️ MGX Warranty Policy
We Stand Behind Every Product

All MGX products come with comprehensive warranty support. Your satisfaction and trust is our top priority.

📅 Warranty Duration by Category

🎧 Audio Devices

6 Months

TWS earbuds, Bluetooth speakers, headphones, neckbands, bone conduction headsets

📱 Mobile Accessories

3 Months

Gimbals, selfie sticks, wireless chargers, cables, charging docks, car holders

💻 Tablets & Monitors

6 Months

Android tablets, portable monitors, gaming displays, projectors

🏠 Smart Home

3 Months

WiFi smart bulbs, security cameras, air coolers, LED lamps, smart clocks

⌚ Wearables

3 Months

Smartwatches, fitness bands, Bluetooth headsets

🖥️ Storage & Others

6 Months

External hard drives, memory cards, voice recorders, everyday gadgets

✅ What's Covered vs Not Covered

Manufacturing defects
Physical damage (drops, cracks)
Display/screen defects
Water damage (unless waterproof)
Battery issues (within warranty)
Accessories and cables (wear & tear)
Charging port defects
Damage from incorrect use
Connectivity/pairing issues
Product modified or tampered
DOA (Dead on Arrival) — immediate replacement
Normal wear and tear

📋 How to Claim Warranty

1

Contact Us

Email hello@mygcart.com or WhatsApp +91 81300 45546 with your Order ID and issue description.

2

Share Evidence

Send a short video (15-30 seconds) demonstrating the defect. This helps us process your claim faster.

3

Approval in 24 Hours

Our team reviews your claim and approves it within 24 business hours.

4

Free Replacement or Repair

We arrange free pickup and replacement/repair at zero cost to you within the warranty period.

📞 Warranty Support Contact

📧

Email

hello@mygcart.com

Response within 24 hours

💬

WhatsApp

+91 81300 45546

Mon–Sat 9AM–7PM IST

📍

Address

MY G-CART, Aijni Ward 12
Begusarai, Bihar 848204