Customer FAQ – MY G-CART

🛒 Customer Help Center

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⚡ Most Asked Questions

📦 Where is my order? ↩️ How to return? 💳 Is COD available? 🚚 Delivery time? 🔧 Warranty claim 🎁 WELCOME10 code
🔍
📦 Order Related
📅 Standard Delivery: 5–7 business days (Pan India).
⚡ Express: 2–3 days (select cities).

After your order is confirmed, you will receive a tracking link via email.
💡 Faster delivery available in Delhi, Mumbai, Bangalore, Hyderabad, Chennai and Pune!
  • 📧 Email: Your confirmation email contains a tracking link
  • 💬 Live Chat: Share your order number and we will give you instant tracking status
  • 🔗 Courier Website: Track directly using your tracking ID
📝 Tracking becomes active 24–48 hours after dispatch.
✅ Yes — but only within 2 hours of placing the order and before it is shipped.

To cancel:
  • 💬 Send your ORDER NUMBER via live chat
  • 📧 Email: hello@mygcart.com
⚠️ Once shipped, cancellation is not possible. Please use the Return process instead.
Do not worry! This happens due to payment gateway delays.

What to do:
  • Wait 24 hours — it usually auto-resolves
  • If not resolved after 24 hours, email hello@mygcart.com with your bank statement screenshot
✅ Payments for failed transactions are automatically refunded within 5–7 business days.
🎉 Yes! FREE delivery on all orders above Rs. 499 — Pan India!

A small shipping fee of Rs. 49–79 applies only on orders below Rs. 499.
🚚 Delivery & Shipping
Currently we deliver Pan India only. International shipping is launching very soon!

Delivery to UAE, USA, UK, Singapore and 190+ countries is expected in Q3 2026.
🌍 Join the waitlist on our Global Marketplace page!
Do this immediately:
  • 📸 Take a photo or video at the time of delivery (including the packaging)
  • 💬 Contact us within 24 hours via live chat with your photos
✅ FREE replacement or FULL refund guaranteed for damaged deliveries!
Act fast! Address can only be changed if the order has not yet shipped.
  • 💬 Message us immediately via live chat with your order number
  • 📧 Or email hello@mygcart.com with the correct address
⚠️ Address change is not possible once the order is shipped.
💳 Payment
  • 💵 COD — Pay cash on delivery (Rs. 29 extra)
  • 📱 UPI — GPay, PhonePe, Paytm, BHIM (Free)
  • 💳 Cards — Visa, Mastercard, RuPay Debit/Credit
  • 🏦 Net Banking — All major banks
  • 📲 EMI — 3/6/9/12 months (select banks)
  • 👛 Wallets — Paytm, Mobikwik, Freecharge
Enter WELCOME10 in the "Discount Code" box on the checkout page and click Apply.
🎁 WELCOME10 = 10% OFF on your first order! Valid for new customers only.
For failed payments, your money is automatically returned to the original payment method within 5–7 business days.

If not received after 7 days:
  • Take a screenshot of your bank statement
  • Email it to hello@mygcart.com
  • We will resolve it within 24 hours
↩️ Returns & Refunds
7-day hassle-free return — counted from the delivery date.

✅ Eligible for return:
  • Defective or damaged product
  • Wrong product delivered
  • Product does not match the description
❌ Not eligible for return:
  • Product has been used
  • Seal or packaging has been opened
  • More than 7 days have passed since delivery
3 simple steps:

1. 📸 Take a clear photo or video of the product and its packaging
2. 💬 Send your ORDER NUMBER + REASON + PHOTOS via live chat
3. 📦 We will schedule a FREE pickup from your address

Timeline:
  • Replacement: 5–7 days
  • Refund: 5–10 business days
✅ Return shipping is always FREE at MY G-CART!
  • 📱 UPI/Wallet: 2–3 business days
  • 🏦 Net Banking/Debit Card: 5–7 business days
  • 💳 Credit Card: 7–10 business days
  • 💵 COD orders: 5–7 days via bank transfer
📱 Products
Our 6-in-1 Charging Dock (Rs. 1,599) and 3-in-1 Magnetic Charger (Rs. 2,819) work with:
  • ✅ Qi-enabled Android phones (Samsung, OnePlus, Pixel)
  • ✅ iPhone 8 and all newer models
  • ✅ AirPods (wireless charging case)
  • ✅ Apple Watch
📌 Non-Qi phones will require an adapter.
Top picks for students:
  • 📱 5G Eye-Care Tablet (Rs. 7,699) — Eye-care display, great for online learning
  • 📱 X13 Android 14 Tablet (Rs. 7,499) — Latest Android, fast performance
  • 📱 512GB Dual SIM Tablet (Rs. 7,999) — Large storage, calling feature included
🎓 All tablets come with 1 year warranty!
Our Portable Auto-Focus Projector (Rs. 5,999) features:
  • ✅ Built-in Android + WiFi — stream Netflix and YouTube directly
  • ✅ HDMI, USB and SD card support
  • ✅ Auto-focus — no manual adjustment needed
  • ✅ Up to 100-inch projection
📺 Yes! It can replace a TV at a budget-friendly price. Comes with 1 year warranty!
🛡️ Warranty & Support
  • 📱 Tablets: 1 year
  • 📽️ Projectors: 1 year
  • 🔌 Chargers/Cables: 6 months
  • 🎧 Audio (Earbuds/Headphones): 6 months
  • ⌚ Wearables/Smartwatch: 6 months
  • 🏠 Smart Home devices: 6 months
3 steps:

1. 📸 Take a clear video or photo of the defect
2. 📧 Email it to hello@mygcart.com — Subject: "Warranty Claim – [Order Number]"
3. 🔄 We verify and send a FREE replacement

✅ FREE replacement guaranteed for manufacturing defects!
⚠️ Physical damage (drops, water) is not covered under warranty.
  • 💬 Ask via live chat — get a step-by-step guide instantly
  • 📧 Email: hello@mygcart.com
🤖 Our AI chatbot answers common setup questions 24/7 instantly!

💬 Still have a question?

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