📅 Return Window

MY G-CART offers a 7-day return window from the date of delivery. If you receive a product that is defective, damaged, or not as described, you may request a return within 7 days of receiving your order.

Important: The 7-day window starts from the date shown in your delivery confirmation, not from the order date.

✅ What Can Be Returned

You are eligible to return a product if:

• ✅Product arrived physically damaged or broken
• ✅Product is defective or not working as described
• ✅Wrong product was delivered (different from what you ordered)
• ✅Product is significantly different from the product description/images
• ✅Product arrived with missing accessories or parts

❌ What Cannot Be Returned

Returns will not be accepted in the following cases:

• ❌Product has been used (electronics, audio devices)
• ❌Original seal or packaging has been broken (earbuds, hygiene items)
• ❌Return request is made after 7 days from delivery
• ❌Physical damage caused by the customer (dropping, water damage)
• ❌Product tampered or repaired by unauthorized service center

📦 How to Initiate a Return

1. 1
   Document the issue: Take clear photos and/or a video of the defective/damaged product and its packaging. This is required for approval.
2. 2
   Contact us within 7 days: Send your Order Number, reason for return, and photos/video to hello@mygcart.com or WhatsApp +91 81300 45546
3. 3
   Return approved: Our team will review your request within 24 hours and confirm eligibility.
4. 4
   Free pickup scheduled: Once approved, we will arrange a free courier pickup from your delivery address. You do not need to go anywhere.
5. 5
   Replacement or refund processed: After the returned item is received and inspected, your replacement or refund will be processed.

💰 Refund Timeline

Once the returned item is received and quality-checked, refunds are processed to the original payment method:

🔄 Replacement Policy

If you prefer a replacement instead of a refund:

• ✅Replacement is dispatched within 5–7 business days after receiving the returned item
• ✅Same product is sent as replacement (if available in stock)
• ✅If the product is out of stock, a full refund is processed automatically
• ✅Replacement shipping is always free

🛡️ Warranty vs. Return — What's the Difference?

Return: Available within 7 days of delivery for any eligible reason listed above.

Warranty: Covers manufacturing defects beyond the 7-day return window. Duration varies by product:

• 📱Tablets & Projectors: 1 year warranty
• 🎧Audio (Earbuds, Headphones, Speakers): 6 months
• ⌚Wearables & Smartwatches: 6 months
• 🔌Chargers, Cables & Accessories: 6 months
• 🏠Smart Home Products: 6 months

For warranty claims after 7 days, email hello@mygcart.com with subject line: "Warranty Claim – [Order Number]"

📄 Policy Details

Seller: MY G-CART (Brand: MGX)
Address: At, Po, Aijni, Ward No. 12, Chhaurahi, Begusarai, Bihar — 848204, India
Phone: +91 81300 45546
Email: hello@mygcart.com
Last Updated: June 2026
Applicable Law: This policy is governed by the Consumer Protection Act, 2019 (India)